Join me for Santa Barbara City College Career Skills Institute’s class on Best Practices in Customer Service (PRO NC050).

Apply strategies that retain your valuable customer base and earn repeat business.  Topics include resolving complaints, managing verbal and nonverbal communication and steps for defusing angry customers.

Santa Barbara City College offers a FREE noncredit certificate program to provide you the training you need to get a job, advance in your job and/or provide you the skills you need to grow your business. These career skills courses are packaged to enable you to earn a certificate and a digital badge demonstrating you have mastered new skills. Invest in your professional development and learn the skills you need today!