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SBCC Career Skills Institute: Difficult Conversations

February 17, 2021 @ 8:30 am - 4:30 pm

Join me for Santa Barbara City College Career Skills Institute’s class on Difficult Conversations (PRO NC032).

Develop techniques for difficult conversations based on intentions, optimal outcomes, and assumptions. Craft and deliver scripts customized to the scenario and personality styles involved.  We will spend 8 hours together developing leadership skills that provide safety, create understanding, remove obstacles that get in the way, and foster a problem-solving climate that moves away from unproductive debate and toward productive problem solving and a learning conversation. Your ability to be a problem-solver in the workplace as an employee or manager will render you a more valuable member of the company.

Santa Barbara City College offers a FREE noncredit certificate program to provide you the training you need to get a job, advance in your job, and/or provide you the skills you need to grow your business. These career skills courses are packaged to enable you to earn a certificate and a digital badge demonstrating you have mastered new skills. Invest in your professional development and learn the skills you need today!


February 17, 2021
8:30 am - 4:30 pm


SBCC Career Skills Institute
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